Terms and conditions

Terms & Conditions

Payment details

To confirm your trip 30% of a deposit is required at time of booking which is non-refundable. The balance of your trip cost is due 45 days before star of a trip. As all our trips are private there might be some exceptions in terms of payment due date; depending on which hotels and which services we use. Payment details will be specified on your contract and pro-forma invoice that you will receive at time of booking and before confirming your trip. For reservations made within 45 days of the tour’s departure, final payment is due at time of booking.

Payment Methods and Pricing

Payment can be done via bank transfer. You will receive our bank details on your contract and pro-forma invoice. All prices are in Euro˙s, per person, based on double occupancy, and include taxes. Guests who wish to have their own room will be charged a single supplement. Gratuities to your guide(s) are not included in final trip price.

Cancellation Policies

If you must cancel your reservation, your cancellation fee will be determined according to the terms below. We strongly recommend you to purchase travel protection plan. *There might be some exceptions in terms of cancellation fee, but will be specified at time of booking (i.e. Sailing tours may be subject to different terms and conditions.)

Deposit after confirming your booking – 30% non refundable
60 to 46 days prior to trip departure – 50% of land cost
45 days or less prior to trip departure – 100% of land cost

To avoid cancellation costs, please consider adding Travel Protection to your booking.

Travel Protection plan

We strongly recommend all travelers to purchase Travel Protection plan (Cancellation insurance). In this way you can protect your travel investment and also protect yourself from unexpected circumstances that may cause you to cancel your trip (i.e. trip cancellation, interruption, delay, baggage and personal effects loss).

Changes of Private Tour

If you would like to request date change or change of itinerary to an existing private tour reservation trip price can change and handling fee might occur. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guests must pay any increase in tour price caused by the change.

Wanderlux Journeys Itinerary Changes

Wanderlux Journeys will make best to keep changes to a minimum and only in order to provide better service to our guests. This include the right to make certain modifications such as; change of routes, activities or hotel modification.

Children on tour

All kids are welcome on our private Family trips. We accommodate to specific needs of your family and find best itinerary that will fit all family members.

Travel documents

Each guest must obtain a passport or valid ID when coming from a country within EU. Passports must be valid for at least six months after the tour end. Slovenia, Croatia, Hungary, Austria and Italy are all members of EU. Therefor Visa is note required for USA and CA citizens. Non-U.S. citizens should contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements.

Getting ready for your Trip

We expect that our guests coming on tour are fit and in good health condition for the activities and tour that they booked; we expect that you go through pre-trip materials about recommended clothing, training and medical requirements. Please also keep in mind that maybe some services and accommodations may differ from those in USA.

Gratuities

Gratuities to your Wanderlux Journeys guide(s) are not included in final trip price. The standard in the industry ranges around $15 per person, per guide, per day and can be paid in USD or local currency.

Release of Liability

Wanderlux Journeys is not liable for bodily injury or property damage as a result of: physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided.

Travel Services

We take care to use excellent and reliable external travel services. But as some services are obtained from other suppliers; such as accommodation, food service, transportation and local tours and activities we do not guarantee services provided by these companies and we are not liable for cancellations and issues that may occur.